For Laboratories
Your customers use Lab Services. Here's what that means for you.
Lab Services is the customer app and the entry point to labs running on Milva Lab. Each lab has its own workspace, and the customer relationship stays between you and your customer. This guide explains what changes, and what stays the same.
What Lab Services changes for labs
You receive structured submissions
Instead of an email with a PDF chain-of-custody form attached, your customer's submission arrives in your workspace on Milva Lab: sample type, collection date, submitting organisation, and the customer's reference number, all in one place.
You return results digitally
When analysis is complete, you return results in your Milva Lab workspace. The customer is notified instantly in Lab Services. No PDF email, no phone call to say results are ready.
You do the lab work in Milva Lab
Your workspace on Milva Lab is where the lab work runs. Lab Services is where your customers submit, track and receive. Milva owns Lab Services; you do not need to run or maintain it.
Your relationship with the customer stays yours
The customer contract sits between you and your customer, running on Milva's digital infrastructure. Pricing, turnaround agreements, and communication with the customer continue as before.
Getting your lab connected
If a customer has asked you to work with Lab Services, or you want to offer it to your customers, the way in is Milva Lab. Get in touch and we will set up your workspace.
- 1Contact Milva Lab with your lab name and accreditation details
- 2Your lab gets its own workspace on Milva Lab
- 3Your customers can submit to you through Lab Services
What is Milva Lab?
Milva Lab is what labs run on: sample intake, analysis workflow, reporting, and invoicing, in your own workspace.
Visit Milva LabHäufig gestellte Fragen
Does Lab Services change how our lab processes samples?
Your lab work runs in your workspace on Milva Lab. Lab Services is the customer side: how your customers submit, track and receive. Your accreditation processes are yours.
How do submissions arrive if a client uses LabServices?
Instead of an email with a PDF chain-of-custody form attached, the submission arrives in your workspace with sample type, collection date, submitting organisation, and the customer's reference number, all in one place.
How do we send results back?
You return results in your Milva Lab workspace. The customer is notified instantly in Lab Services, with no PDF email or phone call required.
Does this change our commercial relationship with the customer?
No. The contract sits between you and your customer. Pricing, turnaround agreements, and communication continue as before.
How do we get our lab connected?
Get in touch with Milva Lab with your lab name and accreditation details. Your lab gets its own workspace on Milva Lab, and your customers can submit to you through Lab Services.