Documentation
Technical reference for LabServices.
Configuration, integration options, and platform reference for administrators and technical users. For step-by-step user guides, see Get Started.
Platform overview
LabServices is a cloud-hosted SaaS platform. No installation required. Accessible via web browser and mobile app (iOS and Android). EU-hosted.
- Web app: app.labservices.io
- Mobile: iOS App Store · Google Play Store (links TODO)
- Hosting: EU datacenter (Denmark)
- Uptime SLA: 99.9% (Enterprise tier)
User roles and permissions
LabServices has three standard user roles.
- Project Manager: create cases, submit samples, view results for own cases
- Regional Manager: view and manage all cases within their region; export regional reports
- Organisation Admin: manage users, labs, and organisation settings
Lab integration
LabServices connects to accredited laboratory partners to deliver structured sample submissions and receive digital results. See the Laboratories guide for details on how labs connect.
- Labs receive submissions via the LabServices lab portal or API
- Results returned as structured data. No PDF email required.
- Support for PDF result upload where direct integration is not yet available
Data and security
All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Access is role-based. Data is stored in EU datacenters and subject to GDPR.
- EU datacenter (Denmark)
- Role-based access control
- Audit log of all submissions and result events
API access
A REST API is available for Enterprise tier customers: enabling integration with your project management system, ERP, or insurer reporting platform. Contact us to discuss your requirements.
- REST API: JSON
- Webhook notifications for result events
- API key authentication
- Documentation available on request (Enterprise)
Frequently asked questions
Do we need to install anything to use LabServices?
No. LabServices is a cloud-hosted SaaS platform, accessible via web browser at app.labservices.io and via mobile app on iOS and Android.
What user roles does LabServices support?
Three standard roles: Project Manager (create cases, submit samples, view results for their own cases), Regional Manager (manage all cases in their region and export regional reports), and Organisation Admin (manage users, labs, and organisation settings).
How is our data secured?
All data is encrypted in transit (TLS 1.3) and at rest (AES-256), access is role-based, and data is stored in EU datacenters under GDPR, with an audit log of all submissions and result events.
Is there an API for integrating LabServices with our own systems?
Yes. A REST API is available on the Enterprise tier, supporting integration with your project management system, ERP, or insurer reporting platform, with webhook notifications and API key authentication.
Need technical support?
Contact our team for integration questions, API access, or platform configuration.
Contact support