Technical reference for LabServices.

Configuration, integration options, and platform reference for administrators and technical users. For step-by-step user guides, see Get Started.

Platform overview

LabServices is a cloud-hosted SaaS platform. No installation required. Accessible via web browser and mobile app (iOS and Android). EU-hosted.

Web app: app.labservices.io
Mobile: iOS App Store · Google Play Store (links TODO)
Hosting: EU datacenter — Denmark
Uptime SLA: 99.9% (Enterprise tier)

User roles and permissions

LabServices has three standard user roles.

Project Manager — create cases, submit samples, view results for own cases
Regional Manager — view and manage all cases within their region; export regional reports
Organisation Admin — manage users, labs, and organisation settings

Lab integration

LabServices connects to accredited laboratory partners to deliver structured sample submissions and receive digital results. See the Laboratories guide for details on how labs connect.

Labs receive submissions via the LabServices lab portal or API
Results returned as structured data. No PDF email required.
Support for PDF result upload where direct integration is not yet available

Data and security

All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Access is role-based. Data is stored in EU datacenters and subject to GDPR.

EU datacenter (Denmark)
Role-based access control
Audit log of all submissions and result events

API access

A REST API is available for Enterprise tier customers: enabling integration with your project management system, ERP, or insurer reporting platform. Contact us to discuss your requirements.

REST API — JSON
Webhook notifications for result events
API key authentication
Documentation available on request (Enterprise)

Need technical support?

Contact our team for integration questions, API access, or platform configuration.

Contact support